The People Business

I’ve been running the near daily #andypoll on Twitter for a couple of months now. Sometimes the questions are goofy, sometimes they are serious, and most of the time they are just random questions that pop into my head. The question I asked today elicited all sorts of answers.

You should add your own answer below.

For this particular poll, I got a ton of answers. So many, in fact, that rather than highlight a few, I compiled them into a giant picture file.

Click to embiggen

They certainly represent a broad spectrum of views and beliefs as to what makes a librarian a librarian. If I was to generalize them, they hover around customer service skills (e.g. empathy, patience, kindness, and a love of people, to name a few).

But I was curious as to what non-librarians thought would be a quality that they would look for in librarians. So I (and a few other people) asked around. Again, I compiled it into a graphic (albeit a smaller one).

Click to embiggenWhile this does not meet any sort of scientific credibility at a glance, I thought even in the few answers collected that they lined up some of the answers given by my fellow professionals on Twitter. Moreover, it was a confirmation of the personal aspect of the service; that attitude and approachability have a higher importance to non-librarian library users than other proficiencies and knowledges.

While this isn’t a Will Manley poll, it certainly something to get conversations started. What do you think is the #1 quality a librarian or library staff member should have?



And for those who don't use

And for those who don't use twitter much, you can search by the hashtag by following the link below...

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