I am pleased to post this article from Michigan Live
\"With his mother perched at his left shoulder and the librarian at his right, the boy, who looked to be about 9 years old, sat a terminal and the librarian taught him how to use the computerized card catalogue system.
The librarian walked him through each step, one at a time. First, she would tell him what to do. Then she would watch him do it.
When the boy finally located the item or two he needed, she could have moved on to the next customer; she didn\'t.
\"Do you want me to help you find the book?\" she asked him.
I was impressed at her gentleness, patience and dedication. I must admit, that, by this point, I was wondering whether she would be as diligent with me.\"