Virtual Reference: Overrated, Inflated, and Not Even Real
Here\'s that goes along with the current poll, By Steve McKinzie, Social Sciences Librarian, at Dickinson College, over at The Charleston Advisor.
Steve says the new tool of digital reference really isn’t revolutionary, and it certainly isn’t the implement of the future that will replace traditional reference. Virtual reference may in fact turn out to be a bad bargain, providing libraries with a very limited return, while exacting considerable energy and expense.
He says librarians should be exploring the potential of digital reference, nevertheless, as members of the library community we should keep our heads and shun the high-flown rhetoric.