Library Terms That Users Understand
John Kupersmith has put together a site he calls Library Terms That Users Understand.
To quote the introduction:
"The purpose of this site is to help library web developers decide how to
label key resources and services in such a way that most users can
understand them well enough to make productive choices. It serves as a
clearinghouse of usability test data evaluating terminology used on library
web sites, listing terms that tests show are effective or ineffective
labels. It presents alternatives by documenting terms that are actually
used by libraries. It also suggests 'best practices' for reducing cognitive
barriers caused by terminology."