the zero hour

Today I go in at one. After reading the not terribly descriptive (at least not descriptive enough to put my mind at ease) server documentation, I realized that a day and a half might not cut it to get this working. So I am going to ask that I have today to work on it as well. The way I figure is I can't really have been scheduled more than four hours on info and reference, and I should probably, at least on the reference time, be down and working on the server.

This involves a call at nine to ask them to "x" out the afternoon time slots on our soon to be defunct (oh god I hope) sign up sheet, so that I can get people off and get working.

I'd like to thank kctipton to bringing me back to my senses. After looking at the functionality of the software, and thinking about the big picture and how it's most consistent, I have decided the two seconds it takes to scan a card is just fine, staff and patron complaints be damned.

No, seriously, the reality of it is, we have a book budget, but no hardware budget. We take cards for the other internet terminals and the word processors.

Library card access lends some accountability.

The Time Access Console is a very limited program when it comes to the one time use numbers. We can't make reservations, for instance. All that the circ staff will be doing is looking at the screen to see what's available. So they'll be doing the reservations on paper, with the aid of the screen.

I am not allowing reservations further than the next half hour in advance. Why? Because people don't stick around and wait more than half an hour for their reservations. In the current set up, they sign their name down for an hour from the present time, get bored and leave, and then we're all confused about who gets that time slot.

I think I am going to have people sign in for a computer. If it's available, knock yourself out. If it's not, we take their name, library card number, and time the computer will come available. Then, when their time comes available, they come back to circulation and get their one time use number.

My thinking is if they don't have the one time use number in hand until log in time, they won't be as likely to a) take someone else's time slot accidently (or not accidently) or b) circle around the poor person on the computer trying to see when they'll be done so they can hop on immediately.

The circ staff is going to have some resistance because it's more work for them. It is. But it's going to cut down the conflict and unhappy patrons, I think, when it comes down to it. And it's not significantly more work. I guess I have to spin this not so much that it's a reduction in work as much as gain in efficiency and fairness.

And circulation will be doing, well, circulation duties, and librarians can do searching and help patrons, not spend time playing internet cop.

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