Felt much better to go to work today...
I have a lot of thinking to do about the timed access. Turns out, because of our alliance with the consortium, we'd need a crudload of memory to actually handle the Horizon integration. So that's just not going to fly. We have a decent server, but I don't think I could shove the three gigs or so or memory the public would require to make it run to their standards. Instantaneous! We want things instantaneous! I shouldn't poke fun -- so do I. So do I.
So we are doing timed access, because I think it will help. Staff is going to have to come to the realization, like I have, like the assistant director has, that this is not ever going to be a hands-off proposition. It isn't with the sign up sheet, because people can't police themselves, and it isn't going to be with the one time sign up sheets. I think, however, the public will foresee the timed access as being more fair... justice doled out by machine, not by a human. No one will get just ten more minutes.
This doesn't stop the problem of sign up. I am playing with the idea that perhaps it's better to not give out a one time use number more than a half hour in advance. This way, we won't have people saying that they were next in line when they really weren't. Or perhaps we should have a sign up sheet behind the reference desk. You can make a reservation, but we get to hold the number till you pick it up. I need to look at the logistics, and it might go through several changes.
Hey, that's the price you pay for internet access.
I just fear that the staff has this idea that it will be perfectly seamless. That it will be self-contained and hands off. If anything, it's going to be more labor intensive, but more fair. There should be less sticky altercations -- no more fist fights and name calling and computer hogging. But it's obvious to me now that more than just software is involved... it's going to take some strategic planning and perhaps an overhaul of internet policy to some degree.
I need to make them, in some way, card access only as well. This way we can see that someone has used the computer more than their hour allotted time a day. This should be on a sign up sheet.
Today I had a guy come in and tell me all about cookies and temp files, in a tone that said, "Stooooooopid woman". I've understood the cookie/temp file concept since 1995. In fact, last time this guy complained the computers were down I was actually cleaning out the cookies and temp files and doing computer maintenance. I shut him off, rather rudely, I fear. I have enough self esteem issues that I didn't need to be talked to like I was two inches tall.
He says, "There are programs that will erase your temp files!" I wish people knew the budgets constraints @ your library. Honest to pete. Gotta love Linux. Why didn't libraries anchor on to the open source thing a looong time ago?