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First off, yes, I am neurotic.
So last night, none of our catalogers could catalog, thanks to some network problems with Boston. Try getting someone in Boston at 4:59 pm. I managed to get a human being (not an answering machine) at about 5:03. Of course, he's not really the "fix the cataloging" problems guy, but he was a human being who could physically find another human being who could help fix the problem.
He was suitably apalled that we couldn't save records, so he went off in search of someone that could help me. Then I was told by the other librarians to get home, because I was making them look bad working overtime.
I probably should have stuck around, maybe, just a little... See where my neurosis comes in? I've been there a little under a month. Man, I am hard on myself. Anyway, this morning, I check my email (see where my neurosis comes in yet again?) and there is a message from the assistant director saying that he got someone in Boston and explained the problem and had it fixed.
Perhaps I should whip out the big guns before I go through the "proper channels" next time. Because the proper channels said, "I'm going home. Email me in the morning." Then, I didn't know how widespread the problem was. Reading between the lines (a key neurotic symptom) certainly makes it seem as though there were other issues going on I didn't know about. I need to implement some sort of reporting system.
The problem is, the support staff doesn't come to me a lot of the time when there is a problem. The other librarians, fortunately, do. Sometimes, if it's a problem with a particular record, I tell them to wait it out. But that certainly isn't the case every time. I don't know what would motivate them, though, to come tell me consistently. I would have a log book, but I don't think anyone would actually use it. Besides, people think it's something they did when the SQL error comes up, not something that the system did.
I also have to get better at being pushy. Like, there is a problem with Horizon today, fix it.
Never been a real supervisor before. I mean, I've supervised people, but never to this extent. Still wrestling with my promotion from peon to, um, less of a peon.