This is truly the toughest website to use

I'm happy. I just got an email from a LISNewster who called LISNews "truly the toughest website to use." Why am I happy about that? Because this person points out what's wrong with the code, pages that are broke, are hard to use, and links that are missing.

We get somewhere around 5,000 visitors a day now, and I'm lucky if I get one or two suggestions a month on how to best make the site run. This might be due to the fact that most people are happy , but it's more likely because people just don't complain enough. Rather than thinking something is wrong with the site, they think they can't use it because they are having troubles. This is not a phenomenon unique to LISNews in anyway, read any good usability book, or, better yet, do a usability study, and you'll see it for yourself.

I probably shouldn't complain about the lack of complaints, and I defiantly shouldn't ask for more, because, as they say, I might just get what I ask for. I simply don't have the time to make all the changes I'd like to make as it stands now, add to that a pile of new ones, and I'll never get anything done. Until I can figure out a way to run LISNews for a living, the changes will be slow in coming.

So my point today is simply, I know it's not the easiest thing to use in the world. I added what I thought would help to the help page, but if something's broken, or hard to use, or you just don't get it, let me know, and I'll see what I can do.

Comments

defiantly asking for complaints?

No, I agree you "defiantly" shouldn't ask for more complaints. "I DEFY you to complain more!"

Or maybe you should.

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