Burning the time of the staff
So, I'm talking at the OLA conference at the end of the month on the subject of Saving the Time of the Reader: The impact of new technologies on public service.
We all know that online journals and bibliographic databases are wonderful, but they blur all sorts of lines, and undergraduates don't understand where one service ends and the next one starts. I regularly hear people say that they found the journal articles "on the library's web site".
Then there's wireless: It's great for patrons, but forces library techs to all become computer support people, or at least feel like they should, in order to provide appropriate service.
But that's all I'm going to say. If you want to hear the rest, come to Toronto.