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The Richmond Public Library is now offering classes on \"the Ironwood model\" of library management. Deputy chief librarian Cate McNeely even uses terms like \"merchandising\"! I\'m a big fan of this type of library management.
\"How do you do the things that we always talk about doing, but always say we don\'t have enough money or enough time or enough staff to do? We knew that if we did things in the traditional way, the majority of our resources would just be going to checking in and checking out books. And it would mean not being open 74 hours a week, not doing daily story time, not having the librarians available on the floor to help people choose that best book, and so on.\"