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Internet is rewriting the book on libraries

One From New Jersey Looks At the latest in library land.While the number of questions fielded by librarians fell by half since 1997 -- as more people do their own research online -- requests for help have grown more complicated. The arrival of electronic information isn't driving libraries to close, but like almost anything people do nowadays -- from buying plane tickets to checking the weather -- the Internet has changed the way libraries, and their reference desks, do business.


I think the Internet has made it more challenging to be a reference librarian in many ways. First, people expect instant answers now, no matter how complicated a question. Second, you might be helping someone from anywhere in the world that found your library's web site.