Using Technology to Track Down Debtors
With libraries losing funding like water through a sieve, it only makes sense to keep track of the money that's owed by delinquent patrons. The Ottawa Public Library is doing just that, installing a computer program that will keep tabs electronically on scofflaw book borrowers.
Although they've already been using the services of a collection agency, the Library is planning to get them connected to a debt-collection program and recover what they estimate is more than $1 million in late fees. Story here .