The library where I work just received an irate letter from a patron who complained that we weren’t quiet enough, citing crying babies, ill-behaved children and library staff talking too loudly with patrons and with each other. Because I’ve always thought of my workplace as happily bustling rather than noisy, I logged onto Facebook, where I shared my story, then asked my fellow librarians, “Do you work in a quiet library? How quiet should a public library be?”
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