When Harvard University Library Executive Director Helen Shenton announced the possibility of layoffs in January, she inadvertently sparked a public relations nightmare for University administrators, who struggled to convey the details of library restructuring to an angry staff and a bewildered faculty.
As doubts about the future of Harvard libraries have mounted, what faculty, library workers, and administrators have called lackluster communication on the part of the University has led the Harvard community to question whether a restructured library system will meet its needs.
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