Rules of Circulation #05 (RoC)
"Red or Blue Pill"
When a patron signs up for a new card or needs a replacement, I always ask them, "wallet sized or keychain sized card?"
I try not to speak so quickly, but the patron just stares at me quizzically. It is at this point that I pull out each card and hold one in each hand and ask the patron again. I feel like I'm Morpheus asking Neo, whether or not he wants the story to end or stay in Wonderland.
Is it just me, or is this a fairly easy question to answer in under 10 seconds, I could hum the Final Jeopardy theme song and they still couldn't make a choice. But alas, not all patrons are the same, when it comes to this decision you can pretty much categorize them: Straight Forward, Bank Robber, Shoot First-Ask Questions Later, and the Flip-Flopper.
The Straight Forward patron is the easiest to handle, they will give you their answer right then and there, crisis avoided.
I label the second type the Bank Robber, because much like someone at the teller line, they don't care just as long as you hand it over. These are the type that are in a hurry to get in, get their card, and jump on the public computers to update their Facebook status or Tweet to the whole world that they got their first library card. -- Read More