At Your Service: Information Sleuth at the New York Public Library – NYTimes.com

Mr. Boylan and the eight other full-time researchers sit in a network of cubicles in the library’s Main Branch at Fifth Avenue and 42nd Street and field about 300 requests a day.

“In a certain sense, the work I do begins where the Internet ends,” Mr. Boylan said. “Certain things you can’t find with Google.”

From At Your Service: Information Sleuth at the New York Public Library – NYTimes.com