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For months, more than a dozen library customers of EVA Subscription Services, based in Shrewsbury, MA, have expressed enormous frustration after not receiving periodicals ordered and finding that their calls and emails to EVA went unreturned. One customer even filed a complaint with the local Better Business Bureau (BBB), which closed the case as “unanswered,” two filed complaints with the Massachusetts Attorney General’s (AG) office, and several expressed concerns on library electronic mailing lists.
LJ, after being alerted to libraries’ concerns, contacted EVA, whose president Mary Cohen, was deeply apologetic, even if her explanation for why the company dropped the ball likely won’t convince certain customers.