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What happens when a library forgets to send out overdue notices for almost two years?
A small Delaware library was accidentally omitted from a centralized overdue notice report, for a VERY extended period of time, and for various reasons, this wasn't noticed until recently. Before fixing the problem, administrators took the opportunity to examine the outcomes of two years of sending no overdue notices, with results that may suprise some, and may validate others long-held opinions about the usefulness of notices. Click on the link for the full story at the Delaware Libraries blog.